How to Switch from Fresha Without Losing a Single Client

A four-step playbook UK salons use to move from Fresha to a better booking platform — keeping every client, review and historical booking.

Fresha's "free" subscription comes with a sting: 20% commission on every new client and 2.19% + 20p on every card transaction. For a salon doing £10k a month, that is hundreds of pounds disappearing every week. The reason most owners don't switch is fear — fear of losing clients, reviews or the booking habit they've spent years building. Here is the exact playbook to do it in a week with zero client loss.

Step 1: Export everything before you cancel

From your Fresha dashboard, export:

Client list (CSV with name, phone, email, last visit)
Service menu and prices
Staff list and working hours
Upcoming bookings for the next 8 weeks

Do this before you give notice. Once an account is closed, exports get harder.

Step 2: Rebuild on LushLane in an afternoon

Our onboarding team imports your CSVs in one session: services, staff, hours, client list and any upcoming bookings. You don't retype anything. Your new booking page is live the same day on a your-salon.lushlane.app URL — and you can point your existing domain at it whenever you're ready.

Step 3: Tell your clients (the right way)

The mistake most owners make is sending one panicked email. Instead, do this:

Set up a 30-day forwarder on your old Fresha booking link so it auto-redirects to your new LushLane page.
Send a short, warm email: "We've upgraded our booking system — same team, same chairs, easier deposits and reminders. Book your next appointment here →"
Add the new link to your Instagram bio, Google Business Profile and WhatsApp auto-reply.
Your front-of-house team rebooks every in-chair client onto the new system for the next month.

By week four, 95%+ of your active clients are on the new system without ever seeing a broken link.

Step 4: Keep your reviews

Your Google reviews stay where they are — they belong to your Google Business Profile, not Fresha. LushLane syncs them onto your mini-site automatically. Fresha-platform reviews can't be exported, but they only existed inside Fresha's app anyway.

What it actually costs

Fresha at £10k/month with 25% new-client share: roughly £500/month in commission + card fees. LushLane: £22/month flat. Payback is roughly 32 hours.

Ready to start? Open a free 30-day trial — we'll handle the entire migration for you.

If you are comparing salon booking tools, our salon software pricing UK comparison explains the cost side, while the salon deposit system UK guide, salon text reminder templates and salon client retention strategies show the workflows that protect revenue.